EMERGENCY ASSISTANCE IS NOT AVAILABLE THROUGH THIS WEBSITE.
If you are experiencing a medical or mental health emergency or believe that you or someone else is in immediate danger, please call 911 (in the U.S.) or your local emergency number immediately.
When calling 911, please be prepared to provide:
- The location of the emergency, including the street address.
- The phone number you are calling from.
- The nature of the emergency (medical, fire, crime, etc.).
- Additional details, such as:
- A physical description of anyone involved in the emergency.
- A description of any hazards (e.g., fire) or the condition of the person experiencing symptoms.
- Details of any injuries or medical symptoms, such as difficulty breathing or loss of consciousness.
Follow the instructions provided by the 911 operator.They may guide you through steps like performing CPR, aiding someone who is choking, or providing first aid. Stay on the line until you are told it is safe to hang up.
Mental Health Crisis Help
If you or someone you know is experiencing a mental health crisis, you may also seek immediate support by calling:
- National Suicide & Crisis Lifeline: Dial 988 (U.S. only)
Available 24/7 for free, confidential support from trained counselors. - Crisis Text Line:
Text HELLO to 741741 to be connected to a trained crisis counselor (U.S. and select countries).
For non-U.S. residents, please contact your local emergency services for immediate assistance.
When to Call for Emergency Assistance
Please call 911 or your local emergency number if you are experiencing any of the following symptoms that may require immediate medical or mental health assistance:
- Physical Health Emergencies:
- Difficulty breathing or shortness of breath.
- Persistent chest pain or pressure.
- Severe allergic reactions (swelling, difficulty breathing, etc.).
- New confusion or inability to stay awake or alert.
- Bluish lips, face, or other signs of oxygen deprivation.
- Sudden numbness, weakness, or slurred speech (possible signs of stroke).
- Mental Health Emergencies:
- If you feel like hurting yourself or others.
- Severe panic attacks that prevent daily functioning.
- Extreme mood swings or sudden, intense depression.
- Hallucinations, paranoia, or delusions.
- Behaviors that are out of control or pose a danger to yourself or others.
If you experience these or any other alarming symptoms, please seek emergency medical assistance immediately.
Important Note Regarding Telehealth and Online Services
Alquimedez Mental Health Counseling offers telehealth and remote mental health services; however, these services are not designed for emergencies. If you need emergency care, please call 911 or visit the nearest emergency room. Do not use telehealth services for urgent or life-threatening conditions.
Privacy and Confidentiality
At Alquimedez Mental Health Counseling, we are committed to maintaining your privacy and confidentiality, including during telehealth consultations. All communication through our digital platforms complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect your personal health information. However, in the event of an emergency, critical health data may be shared with emergency responders to ensure your safety.
Additional Resources
For more information about when to call 911, please visit 911.gov.
For mental health support services and resources, please visit:
For non-emergency mental health support, contact us directly at Alquimedez Mental Health Counseling during regular business hours at 315-505-2400 or via email at info@alquimedez.com
Weekdays Schedule
Monday – Friday From8:00 am to 7:00 pm EST
Weekend Schedule
Saturday – Sunday from 9:00 am to 5:00 pm EST
